🔁 Return & Exchange Policy

Effective Date: December 25, 2025

Expiration Date: December 25, 2026


Website: https://btcwallets.click

At Cleantopis, we pride ourselves on delivering fresh, high-quality floral arrangements that exceed your expectations. Due to the perishable nature of our products, we offer limited returns and exchanges under specific conditions outlined below. Our primary goal is to ensure your satisfaction with every order.

1. Eligibility for Returns or Exchanges

To be eligible for a return or exchange, the following conditions must be met:

  • Timeframe: You must notify us within 24 hours of delivery if there is an issue with your order.

  • Conditions for Return/Exchange: We accept returns or exchanges only for the following reasons:

    • Wrong Item Delivered: If the wrong flowers or items were delivered, we will arrange for an immediate replacement or refund.

    • Damaged or Wilted Flowers: If your flowers arrive damaged, wilted, or in poor condition, please contact us within 24 hours to request a replacement or refund.

    • Missing Items: If there are any missing items from your order, we will promptly ship the missing products or offer a refund.

  • Required Documentation: To initiate a return or exchange, we require photo evidence showing the issue with your order (e.g., damaged flowers, incorrect items, etc.).

2. Non-Eligible Situations

We are unable to accept returns or exchanges in the following situations:

  • Incorrect Delivery Address: If the address provided by the customer is incorrect or incomplete, we are not responsible for any delivery issues, and no return or exchange will be accepted.

  • Recipient Unavailability: If the recipient is unavailable to receive the flowers and there is no safe place to leave the bouquet, no return or exchange will be possible. We recommend providing clear delivery instructions or ensuring someone is available to receive the flowers.

  • Change of Mind: Once the delivery has been made, we cannot accept returns or exchanges based on a change of mind.

  • Minor Differences in Appearance: Due to seasonal availability, there may be minor variations in the color, size, or arrangement of the flowers. These variations do not qualify for a return or exchange.

3. Process for Return or Exchange

To ensure a smooth process for returns or exchanges, please follow these steps:

  1. Contact Us: Email us at [email protected] within 24 hours of receiving your order.

  2. Provide Necessary Information: In your email, include your order number, a description of the issue, and photo evidence (if applicable) to support your request.

  3. Review Process: Our customer service team will review your request and respond within 1–2 business days. We aim to ensure a swift resolution to any issues you may have.

  4. Resolution: If your return or exchange is approved, we will:

    • Arrange for a replacement to be sent as soon as possible (depending on product availability and delivery schedule).

    • Process a refund to your original payment method (if applicable).

    • If an exchange is not feasible, we will arrange a full refund for your order.

4. Exchange Timing

  • Exchange Requests: If your exchange is approved, we will dispatch the replacement flowers as quickly as possible based on product availability. This may take 1–3 business days depending on stock and location.

  • Delivery Schedule: The timing of your exchange will depend on the delivery schedule and availability of the specific flower varieties. We will inform you of any significant delays in the process.

5. Contact Information

For any questions, concerns, or if you wish to initiate a return or exchange, please don’t hesitate to contact us:

Cleantopis
📍 Address: 5 Jedburgh Road, Letty Green, United Kingdom
📞 Phone: 078 2407 5343
📧 Email: [email protected]